FAQs | Shipping, Returns

Frequently Asked Questions

Where do you ship to?

We ship to the United Kingdom, Ireland, France, Germany, Italy, the Netherlands, Finland and the United States. Delivery options are shown at checkout.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders over £60. Orders under £60 are charged at checkout.

How long will my order take to arrive?

UK orders typically arrive within 3-5 business days. International orders typically arrive within 5-8 business days. Delivery times are calculated from the date your order is dispatched, which usually happens within 1-2 business days of payment.

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with your tracking information, where available.

Will I have to pay customs or import charges?

Customers outside the UK may be responsible for customs duties or import taxes, depending on local rules.

What is your returns policy?

We accept returns within 14 days of delivery for unused items in their original condition and packaging. For change-of-mind returns, return postage is paid by the customer. For hygiene reasons, earrings cannot be returned for change of mind. This does not affect your legal rights if an item is faulty, damaged or not as described. Please see our Returns & Refunds page for full details.

What if my order arrives faulty or damaged?

Please contact us as soon as possible with your order number and photos. We will arrange a repair, replacement, price reduction or refund in line with your legal rights.

What are your pieces made from?

Materials are listed on each product page. Many of our pieces are gold plated stainless steel. To keep your jewellery looking its best, remove it before showering, swimming or exercising, and avoid contact with perfume and lotions.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and other options shown at checkout.

How do I get in touch?

We're happy to help! Head to our Contact Us page or email nxselection@gmail.com, and we'll get back to you within 1-2 business days.