Refund & Return Policy

NX Selection – Returns & Refunds Policy

At NX Selection, we want you to be happy with your purchase. This policy explains our returns, cancellations and refunds for customers in the United States, United Kingdom, European Union and other international destinations.

1. Earrings & Hygiene Policy

For hygiene and safety reasons, earrings cannot be returned for change-of-mind reasons where permitted by applicable law.

This restriction does not affect your legal rights if earrings are faulty, damaged, incorrectly supplied or not as described.

2. Rings & Necklaces

Rings and necklaces may be returned in accordance with our returns policy, provided they are in their original condition and unused. Customers must notify us within the applicable return period and follow our return instructions. Return postage is the customer’s responsibility for change-of-mind returns where permitted by law. This does not affect your statutory rights regarding faulty, damaged or incorrectly supplied items.

Customers may be responsible for return postage for change-of-mind returns where legally permitted and where this was communicated before purchase.

3. European Union Returns

For most online purchases, EU customers have a 14-day withdrawal period from receiving their goods, followed generally by a further 14 days to return them after notifying us.

EU customers retain their legal rights concerning faulty, damaged or incorrectly described products. Additional protections under the applicable country’s laws may also apply.

4. United States Returns

For customers in the United States, change-of-mind returns are handled according to the return terms displayed at the time of purchase and applicable federal and state laws.

For hygiene reasons, earrings are not eligible for change-of-mind returns where permitted by law.

This policy does not exclude any rights or remedies available for defective, damaged, misrepresented or incorrectly supplied merchandise.

5. Faulty, Damaged or Incorrect Orders

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please provide your order number, a description of the issue and photographs where helpful.

We will assess your request and provide an appropriate remedy in accordance with applicable law. This may include a repair, replacement, price reduction or refund, depending on the circumstances and your legal rights.

Where we are legally responsible for return costs, we will cover the applicable costs.

6. Sale Items

Sale items are subject to the same applicable consumer protection laws as full-price items.

A discounted price does not remove your legal rights. Change-of-mind returns may only be refused where permitted by law, including where a valid hygiene exception applies.

7. Refunds

Where a refund is due, it will normally be issued to the original payment method within the applicable legal timeframe.

Refunds will include original standard delivery charges where required by law. Additional charges for premium delivery options may be excluded where legally permitted.

Your bank or payment provider may require additional time to display the funds.

8. How to Request a Return

Please contact NX Selection before sending any item back.

Include your order number, the reason for your request and any relevant photographs. We will provide the appropriate return instructions and address.

Please do not send items to the address printed on the parcel without contacting us first.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If your order has already been dispatched, you may need to follow the applicable cancellation and returns procedure. Your statutory cancellation rights remain unaffected.

10. Contact Us

For returns, refunds or cancellation enquiries, please contact NX Selection using the customer service email: nxselection@gmail.com

Please include your order number so we can assist you efficiently.